Digital Automation

Digital Automation

What is Robotic Process Automation?

The average employee spends 80 percent of his or her day on repetitive tasks, like filling in forms or processing orders. These tasks are critical for supporting your customers – but for your employees, they’re just frustrating busy work. Robotic Automation allows you to hand these tasks off to a fast, accurate, and scalable robotic workforce. Your employees can focus on high-value activities, while the robots optimize your business processes. RPA: it’s the service transformation your business deserves.

Increased Customer Satisfaction

Improved Productivity

Increased Accuracy

Better Resource Utilization

Reduced Costs

IRapid ROI

Introduction

Today computers -- and, therefore, the internet -- are almost wholly dependent on human beings for information. Nearly all of the roughly 50 petabytes (a petabyte is 1,024 terabytes) of data available on the internet were first captured and created by human beings by typing, pressing a record button, taking a digital picture or scanning a bar code.

The problem is, people have limited time, attention and accuracy - all of which means they are not very good at capturing data about things in the real world. If we had computers that knew everything there was to know about things -- using data they gathered without any help from us -- we would be able to track and count everything and greatly reduce waste, loss and cost. We would know when things needed replacing, repairing or recalling and whether they were fresh or past their best.” So this the time and place Human intelligence with Digital Automation (IOT)

Robotic Automation: Reinventing the future of work

Automation of Activities

Software robots use any application just as a human would, performing rule-based work. They can launch apps, perform mouse selections, enter data in fields, copy & paste, auto-fill templates, do calculations, and more – and they do all this with speed and accuracy.

Attended & Unattended

Processes which don’t require any human intervention (“unattended”) are fully automated, releasing the employee from doing them and reducing their handle time significantly. Processes which require some human intervention (“attended”) are partially automated, supporting the employees and allowing them to perform the task faster and with increased accuracy.

System Management

Robotic Automation features a centralized management framework which orchestrates robot and task queues, provides system health reports, alerts of any outstanding issues, and allows easy allocation of robotic resources.

Analytics

Robotic Automation integrates and leverages the broad capabilities of NICE’s speech and desktop analytics solutions, to enrich automation triggers and insights for continuous improvement.

Connectivity

Robotic Automation automates cross-application processes by integrating with any 3rd party system including CRM, billing, homegrown or Citrix. Integration is done via object-based connectivity, surface connectivity, or APIs.

Security

We’ve taken every security measure required to meet the highest standards of enterprise-grade deployments, including encrypted communications, version control, role-based access and more.